Toulin Medical Company (“Toulin”, “we”, “us”) respects your privacy. This Privacy Policy explains what personal data we collect through www.toulin.ae, how we use it, and the choices you have.
1. Information we collect
- Information you give us: name, phone number, email address, company name and the content of your message when you fill in our contact or quote-request forms, or message us by email or WhatsApp.
- Order and quotation details: products you ask about or request a quotation for, delivery details and invoicing information.
- Technical data: IP address, browser and device type, pages visited and referring website, collected through cookies and similar technologies.
2. How we use your information
- To respond to your enquiries and prepare quotations.
- To process orders, arrange delivery and provide after-sales support and returns.
- To operate, secure and improve our website and understand how it is used.
- To measure and improve our advertising and marketing, where permitted.
- To comply with legal and regulatory obligations.
3. Cookies, analytics and advertising
We use cookies and similar technologies, including Google Tag Manager, Google Analytics and the Meta (Facebook) Pixel, to understand website traffic and measure the performance of our advertising. We also use Google reCAPTCHA on our forms to prevent spam. You can control or delete cookies through your browser settings; some features of the site may not work properly if you block them.
4. Sharing of information
We do not sell your personal data. We may share it with trusted service providers who help us operate our business (such as website hosting, analytics, advertising platforms, email and messaging services, payment and delivery providers), and with authorities when required by law. These providers may process data outside the UAE.
5. Data retention and security
We keep personal data only for as long as necessary for the purposes described above or as required by law. We take reasonable technical and organisational measures to protect your data, but no method of transmission over the internet is completely secure.
6. Your rights
Subject to applicable UAE law, you may request access to, correction or deletion of your personal data, or object to certain uses such as marketing messages. To exercise these rights, contact us using the details below.
7. Third-party links
Our website may link to third-party websites and social media pages. We are not responsible for their privacy practices.
8. Changes to this policy
We may update this policy from time to time. The version published on this page applies from the date it is posted.
9. Contact us
Toulin Medical Company, Al Zahiyah – E16-01, Abu Dhabi, United Arab Emirates.
Email: info@toulinmedical.com
Phone / WhatsApp: +971 50 187 1030